I know it’s often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.
I just wanted to mention your recent fire alarm service call to our corporate North Shore office. Your technician, Rich Bryant did a great job. He took the time to work with my team, corrected our fire alarm system and tested for proper operation. An absolute pleasure to work with. Rich provides excellent service, technical skills and customer service skills. Thank you very much.
I just wanted to send you a quick note to thank you for all of your help again this year with our annual Fire Alarm and Sprinkler System inspections. I really appreciate it. Also, I want to give a kudos to your Fire Alarm and Sprinkler Technicians that performed the work at our Lindenhurst Park District Properties. As always, they were excellent! Everything went smoothly. Again, thank you for coordinating the inspections. Please pass on the email to management so that they can hear about the great service work you provide.
Facility Operations Manager
I just wanted to drop a note saying that your Technician, Matt Miller just completed the process of bringing back all of our fire extinguishers that went to your shop for hydrostatic testing and recharging. Matt changed out all the loaner extinguishers you supplied with our newly serviced and tagged extinguishers. Matt did a great job and was very efficient. We appreciate his hard work.
I wanted to touch base with your organization to let you know what a great job your Fire Alarm Technicians did yesterday at our office building. Chad and Lenny came out to perform our Annual Fire Alarm System Service Inspection. They went through the entire Fire Alarm System with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.
Our church had a leaking Fire Sprinkler Head that required an emergency service call to repair. The service team of Alex and Tad were extremely professional. Their attention to customer service was above and beyond my expectations. Please give them my thanks for a job well done!
Just wanted to send you a quick note and tell you that your fire extinguisher tech, Zack, did a great job at our manufacturing plant.
He was friendly, personable, and overall I was impressed.
In this world of complainers, I always try to let people know when I have a good experience.
Just a quick note to let you know how impressed we are with Fox Valley Fire & Safety. The Fire Alarm Technicians and Installers have been incredibly polite and respectful of the building, safety and our tenants. It’s comforting to know we can rely on Fox Valley Fire to keep our staff and tenants safe while they perform the work on our fire alarm system.
I would like to say that working with Tom H. and Nasario on the new Fire Alarm installation at our condominium building was nothing but a great experience. These guys are really an “A-Team.” I truly thought the installation would take longer than estimated. Both Tom H. and Nasario arrived on time every day and worked really hard. Additionally, they took time during the install to point out issues and educate me as to what would need to be done in the future. I did see these guys every day on the job and they really did provide a great installation in a fast time frame. Also, great communication throughout the job with Kevin, my sales representative. I couldn’t have asked for a smoother Fire Alarm Installation. If I ever have to do another Fire Alarm Installation, this is the team I want.
Jimmy and Mike were the pipe fitters who worked on the sprinkler system modifications for a tenant build-out for a new restaurant in Glenview. Their approach to the project was very professional and no-nonsense yet they were very polite and responsive to my questions. They are an experienced, conscientious and detail oriented team. Their workmanship was exceptional and they produced a neat and clean sprinkler system in a very congested space. I commend them for a superior job. Thank you Jimmy and Mike.
Our restaurant had a small grease fire yesterday with no damage or injuries. However, we needed an authorized ANSUL service company to certify the fire suppression system before the fire department would let us reopen for business. I called a couple of service companies and they couldn’t help me for 2 or 3 days! I called Fox Valley Fire & Safety, and they had a tech in the area that would be right over. Their service technician, Dan showed up and did a phenomenal job, going above and beyond to get our system certified so we could open back up for business TODAY. Dan was polite, respectful and answered all my questions. I will definitely be using Fox Valley Fire & Safety for all of my fire service needs. Time is money in this business, we can’t afford to be closed!
Thank you for all of the coordination and follow through on replacing the old dual check valve that is underground in our parking lot vault. These massive valves control the water supply to the building fire sprinkler system. You were so helpful to make sure I had a full understanding of the scope of work and exactly how it was going to be done.
Since this work had to be done overnight, I was quite impressed that everyone involved arrived early, got everything ready, knew exactly what needed to be done and how. The confined space safety person was great and nice to see the precautions taken to ensure that the guys working in the underground vault were well taken care of and protected.
A huge thank you to Mike B., Mike S. and Tyler who did an amazing job in very confined and difficult conditions. The old enormous valve removed had been down there for quite a long time and did not come out without a fight. It’s obvious these guys enjoy what they do and answered any questions I had throughout the process.
I must say in every way this job went exactly how it was described start to finish, no surprises. After watching them work all night and into the morning, not leaving until everything was right, and we were satisfied, is something not seen much anymore. Nothing was left un-done and nothing left behind.
I can’t thank you and the team enough for all the work that you did for us, again you have exceeded expectations and went above and beyond. It’s nice to know we are in such good hands.
Thank you so much for setting up our wireless radio monitoring for our fire alarm system. Fox Valley Fire’s quick response kept our Schaumburg restaurant protected and in compliance. Within hours of my call you came through. You are the best.
Just wanted to drop a quick note to recognize your Technicians, Rich and Michael. They were out to our Downers Grove office building to perform the annual fire extinguisher inspection and re-certification. They both were very professional and performed their job in an expedited manner as well as being very courteous to our staff. Thanks for your services.
I just wanted to let you know that Mike, your Fire Alarm Technician, was an absolute pleasure to work with in programming and performing the final check out of the newly installed Fire Alarm System for the city of Wilmette. Thanks again for your help on this project.
Fox Valley Fire & Safety came out to do a thorough inspection of our Emergency and Exit Lighting for our manufacturing facility. It was a pleasure working with their technician, Fabian. He is extremely courteous, respectful of others and knows his stuff. I’m happy to have Fabian working to make sure our exit and emergency lighting are working properly, and all areas of our facility are covered. Again, he does excellent work!
From your reception team, who promptly got me over to someone who could help me with my issue, to the techs that go the extra mile to satisfy their customers… color me impressed.
At a time when I had another service company miss/no-show TWO appointments to install Fire Extinguishers and fix/install emergency and exit lighting, I called you guys just over a couple hours ago and you already have techs (Jimmy Z. for Fire Extinguisher and Mike H. for Emergency Lighting) in my office installing what we need to help get this business open.
I am Grateful to have found your company; and while this might be outside of the norm because I did request RUSH on the job, I WILL be using your company for all of our locations’ Fire Protection and Life Safety needs moving forward, as far as your company footprint allows. We have 7 offices spread out in Chicago and the suburbs.
BIG thank you to your team of professionals. You guys saved my day, and in the process made me a believer in Fox Valley Fire & Safety!
It’s been a real pleasure working with all the pros at Fox Valley Fire & Safety. They have been great through the whole process of installing a fire alarm system in the new restaurant construction we are completing in Chicago. With new construction timing is everything! Fox Valley has been there every step of the way from system submittals to the actual phases of installation, and the final testing for approval. Fox Valley Fire was able to handle the building sprinkler system modifications too. Great company to work with.
I contacted Fox Valley Fire and Safety to help us with our troublesome fire alarm system in our school. A pull station had been damaged and needed to be replaced ASAP. Thank you for working so fast and sending your Service Technician, Clarence with the replacement device. He was most knowledgeable, informative and the repair work went smoothly. I look forward to working with him again. Many Thanks.
Elementary School – Chicago
Fox Valley Fire & Safety is providing the Fire Alarm Installation in our Northbrook condominium building. Their work is very clean and the residents have all commented on how respectful, kind and courteous the installation team has been throughout the project. No one likes disruption in their space and daily lives. Bob and Bryan have been terrific in performing the installation while respecting our residents and their spaces. Very professional.
Condo Association Board Member
Thank you for the prompt and courteous service on our sprinkler system. Some leaking control valves were a problem at our manufacturing facility in Streamwood. Your technicians, Tim and Jason were great and explained everything they were going to do. They repacked the OS&Y control valves and returned our system to full service. I now have peace of mind going into the weekend and look forward to using Fox Valley Fire & Safety for additional work.
Our Frankfort bank location experienced a flood in the lobby that was coming from sprinkler piping behind the drywall. Fox Valley Fire & Safety responded promptly to my emergency call. Technicians Bryan S. and Drew S. were professional, patient and I was impressed with their expertise in analyzing and repairing our Sprinkler System. They were Phenomenal in handling the situation and getting us back to normal in time to open the bank at our regular 9:00 AM time. No lost time for our customers.
Senior Facility Manager
Your Emergency and Exit Light Technician, Fabian, was recently at our Chicago residential high rise to do repairs and he was great. Fabian was very professional and very helpful. We have great people working for us and they really appreciate working with Fabian at our property and just wanted to give him the credit due. He found additional Emergency and Exit lights that needed to be replaced. We really appreciate the time he spent at the property and is welcome anytime.
I am writing in regards to your two Security Technicians that have been at the building property that I manage. The same Service Technicians have been to last few service calls for our FOB Card Access System and Garage Panic Alarms. They have been excellent at troubleshooting our issues and have showed myself and my staff a great deal of customer service. I just wanted to let you know that we are very happy with the level of service that we have received from these two individuals. I hope that you can keep them on our account for future service calls at our property.
Your company sent out a gentleman by the name Mike. I’m sorry I did not write down his last name, but I’m sure you can determine from previous mentioned information. I just want to take a moment and let you know that I was very pleased with his services and help. Mike was friendly, polite, and knowledgeable. Not to mention very helpful, he answering all my question and taught me a few things. I have only done a few FA systems previously and Mike had no problem answering my technical questions and double checking a few things I wasn’t confident about. He also provided me with his phone number and told me if I ever had any other questions he would be happy to help anytime.
I have been working in the trades for a long time and over the last few years fellow tradesmen have become less helpful, more argumentative, and often just plain rude. It was a welcomed change to work with Mike today. Well I just wanted you to know that I appreciate his and your service. And to make sure he gets recognition for work ethic. Thanks again.
I had very little to do with this extremely generous act by Fox Valley Fire Company. Their donation was a direct result of the caring culture benchmarked by Fox Valley Fire as an organization and the numerous conversations between retired former Animal Shelter Executive Director and Tom Matousek from Fox Valley Fire.
Fox Valley Fire in my view, is not only the areas best service provider in the fire suppression and notification business, they are quietly one of the more generous and supportive members of our local business community as exemplified by this donation to the Shelter.
A big thanks to Tom and Fox Valley Fire for this awesome act of kindness in support of the good Samaritan work provided 24/7/365 by the Animal Shelter and it’s dedicated staff. All to provide steadfast, personalized care to our communities less fortunate cats and dogs.
My family business has been using Fox Valley Fire & Safety to service our fire extinguishers, fire alarm system, and fire sprinkler system for over 15 years now. We’ve always found them to be prompt, professional, and reasonably priced.
The technicians take the time with me to explain exactly how our fire alarm system works, and give me the piece of mind knowing that my business is protected.